SURETY SOLUTIONS BLOG

Insurance Marketing: 8 Ways To Respond To A Negative Online Review

By Crystal Ignatowski on May 16, 2016 8:42:34 AM in

Insurance, Customer Service

    Online reviews do matter. Before giving 8 ways to respond to a negative online review, here are a few do's and dont's to follow: Do: Evaluate Your Reviews Make sure to regularly evaluate your online reviews so you can recognize patterns. Are you getting a lot of great reviews about your email ...

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How The "Google Glass Era" Of Customer Service Changes Everything For Local Agents

By Duke Revard on Apr 7, 2014 1:17:00 PM in

Insurance, Customer Service

  How often have you experienced the following scenario?     There is turnover with the sales rep at your phone company, your shipping company, your fill-in-the-blank service company. Now there is a new guy, let’s call him “Kevin.” Kevin gives you a call as instructed by the regional sales gal in ...

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